TRAEFrequently Asked Questions 39 answers
Find answers to the most common questions about our executive transfer service in Valdivia and southern Chile
Booking & Payment
How do I book a transfer in Valdivia?
You can book your executive transfer in 3 ways:
- WhatsApp: +56 9 3753 4781 (fastest)
- Online form: On our home page
- Phone: Call us directly
We confirm instantly with a fixed price and assigned driver.
How far in advance should I book my transfer?
We recommend booking at least 4 hours in advance.
During high season (December - March), we suggest booking 24-48 hours ahead to guarantee availability.
What payment methods do you accept?
We accept multiple payment methods:
- Cash (Chilean pesos)
- Bank transfer
- Debit / credit cards
You can pay at the time of service or in advance, whichever you prefer.
Can I pay in US dollars or euros?
Our rates are listed in Chilean pesos (CLP). If you need to pay in another currency, contact us to coordinate the available options. We can provide approximate USD equivalents upon request.
Do you accept credit cards?
Yes, we accept cash, bank transfer, credit and debit cards (please let us know when booking), and digital payments.
Payment can be made directly to the driver or in advance, as you prefer.
Do you issue receipts or invoices?
Yes, we issue an electronic receipt (boleta) for each service. If you need a formal invoice (factura), provide your tax ID when booking and we will email it to you.
What happens if my flight is delayed?
We monitor your flight in real time. If there is a delay, we automatically adjust the pickup time at no extra charge.
You do not need to notify us -- our system detects the changes automatically.
Can I cancel or modify my booking?
Cancellations more than 12 hours in advance are free of charge. You can also cancel at no cost up to 2 hours before service for flight-related changes.
Modifications to schedule or destination are free and coordinated instantly via WhatsApp.
Do you offer round-trip services?
Yes, we offer round-trip services with a 5% discount. We also provide waiting services for errands, shopping, or short visits.
Ask about special rates for full-day services or customized tours.
Do you offer discounts for businesses or frequent travelers?
Yes, we have corporate rates and volume discounts for businesses and frequent clients. Contact us for a personalized proposal based on your transportation needs.
Prices & Rates
How much does the transfer from Valdivia to Pichoy Airport cost?
Executive Sedan (1-4 passengers):
Executive Van (1-7 passengers):
Premium Van (1-13 passengers):
Fixed prices with no hidden fees or surcharges.
How much does a transfer to Huilo Huilo cost?
Executive Sedan (1-4 passengers):
Executive Van (1-7 passengers):
Premium Van (1-13 passengers):
The trip takes approximately 2.5 hours through scenic southern Chile landscapes.
How much does a transfer to Niebla or Corral cost?
The transfer from Valdivia to Niebla costs by executive sedan. For Corral, we include the ride to the Niebla ferry dock.
Contact us via WhatsApp for updated pricing on all routes.
Is the price per person or per vehicle?
All our prices are per vehicle, not per person. An executive sedan for 1 passenger costs the same as for 3 passengers.
This makes group travel significantly more economical.
What is included in the executive transfer service?
The service includes:
- Door-to-door pickup and drop-off
- Professional driver
- Executive vehicle with air conditioning
- Real-time flight monitoring
- Complimentary mineral water
- Luggage assistance
What is the difference between a transfer and a taxi?
A transfer is a pre-booked service with the following advantages:
- Fixed price: No meter -- the price does not change due to traffic or detours
- Exclusive vehicle: Only for you and your group
- Professional driver: Pre-assigned before your trip
- Flight monitoring: Adjusts automatically to schedule changes
- Door-to-door service: Picks you up and drops you off exactly where you need
Vehicles & Service
What are the vehicles like?
Our fleet includes:
- Executive sedans (1-4 pax): Air conditioning and 500L trunk space
- Executive vans (1-7 pax): Ample room for luggage
- Premium vans (1-13 pax): VIP-style seating
All vehicles are modern, meticulously clean, and carry full insurance coverage.
Do the vehicles have air conditioning?
Yes, all our vehicles have air conditioning and heating to ensure your comfort in any season -- from hot summer days to cold winter trips.
Do you have child seats or baby seats?
Yes, we provide baby seats and booster seats at no additional cost. Request them when booking and indicate the child's age so we can prepare the appropriate seat.
Can you transport special luggage (bicycles, skis, surfboards)?
Yes, our vans can transport special luggage such as bicycles, skis, surfboards, and other sports equipment.
Let us know when booking so we can assign the right vehicle for your needs.
Do the drivers speak English?
Several of our drivers speak basic English. For groups requiring English-language service, we can assign a bilingual driver at no extra cost (subject to availability).
All drivers are trained to assist international tourists and can provide guidance about the area.
How many suitcases can I bring?
The executive sedan can accommodate up to 3 large suitcases plus carry-on bags. The executive and premium vans have even more space.
If you have additional or oversized luggage, let us know when booking so we can assign the right vehicle.
Is the transfer service safe?
Absolutely. All our drivers are verified professionals with current licenses and up-to-date vehicle inspections.
Vehicles carry full passenger and luggage insurance. Your safety is our top priority.
Can I bring pets on the transfer?
Yes, we accept pets as long as they travel in a kennel or pet carrier. Let us know when booking so we can prepare the appropriate vehicle.
No extra charge for small pets.
Do you have service for large groups?
Yes, our premium van accommodates up to 13 passengers. For larger groups, we coordinate multiple vehicles that travel together.
Ideal for corporate events, weddings, or tourist delegations.
Do you offer transfer service for events or weddings?
Yes, we offer special service for weddings, corporate events, and celebrations. We coordinate multiple vehicles, staggered schedules, and special decoration if required.
Request a personalized quote for your event.
Routes & Destinations
What destinations do you cover besides the airport?
We cover all tourist destinations in southern Chile:
- Huilo Huilo Biological Reserve
- Llifen Hot Springs and other thermal baths
- Puerto Varas and Puerto Montt
- Panguipulli and Villarrica
- Temuco and Osorno Airports
- Frutillar and Llanquihue
- Niebla and Corral (historic Spanish forts)
- Chaihuin and Valdivian Coastal Reserve
Have another destination in mind? Just ask us!
Do you operate transfers between cities (without going through Valdivia)?
Yes, we offer transfers between any pair of cities in southern Chile: Temuco-Pucon, Puerto Montt-Puerto Varas, Osorno-Frutillar, and more.
Check availability and rates via WhatsApp.
Can I make intermediate stops during the transfer?
Yes, you can request short stops of 15-20 minutes along the way at no extra charge (for example, for photos at scenic viewpoints).
For longer stops, please ask about the additional cost.
Do you operate year-round, even in winter?
Yes, we operate 365 days a year, 24 hours a day.
In winter, our drivers are fully trained to drive safely in the rain and on wet roads typical of the Los Rios Region.
Do you cover transfers to Temuco Airport (La Araucania)?
Yes, we offer direct transfers from Valdivia to La Araucania Airport in Temuco. The trip takes approximately 2.5 hours.
Contact us for rates based on vehicle type.
Do you offer transfers to El Tepual Airport in Puerto Montt?
Yes, we provide direct transfers from Valdivia to El Tepual Airport in Puerto Montt. The journey takes approximately 3 hours.
Ideal if you are looking for more domestic and international flight options.
Can you pick me up at my hotel or accommodation?
Yes, our service is door-to-door. We pick you up at your hotel, hostel, Airbnb, cabin, or any address in Valdivia and the surrounding area.
Simply provide the exact address when booking.
Do you offer transfers from the Valdivia Bus Terminal?
Yes, we offer transfer service to and from the Valdivia Bus Terminal to any destination within the city or beyond.
The driver can meet you in the terminal's arrivals area.
Do you offer tourist tours in addition to transfers?
Yes, we offer tours to destinations such as:
- Huilo Huilo Biological Reserve
- Llifen Hot Springs
- Niebla and Corral
- Puerto Varas and Frutillar
- Panguipulli and the Seven Lakes
Contact us to design a customized itinerary based on your interests and available time.
Pichoy Airport
Where will the driver meet me at the airport?
Our driver will be waiting in the arrivals area of Pichoy Airport holding a sign with your name.
You will also receive a WhatsApp message with the driver's details and contact number before your flight.
Do you offer transfer service for night or early morning flights?
Yes, we operate 24/7 with no schedule restrictions. We serve all flights, including early morning departures and late night arrivals.
There is no surcharge for nighttime service.
How long does the transfer from the airport to Valdivia take?
The trip from Pichoy Airport to downtown Valdivia takes approximately 30 minutes under normal traffic conditions.
The driver will be waiting for you in the arrivals area.
Is the service available 24 hours?
Yes, 24/7 service available every day of the year, including holidays.
We automatically monitor flights to adjust for schedule changes and guarantee total punctuality.
Didn't find your answer?
Our team is ready to help you
Ask us on WhatsApp
Or email us at info@traevaldivia.cl