Frequently Asked Questions - TRAE Valdivia Transfer Service

You can book your executive transfer in 3 ways:

• WhatsApp: +56 9 3753 4781 (fastest)
• Online form: On our home page
• Phone: Call us directly

We confirm instantly with a fixed price and assigned driver.

We recommend booking at least 4 hours in advance.

During high season (December - March), we suggest booking 24-48 hours ahead to guarantee availability.

We accept multiple payment methods:

• Cash (Chilean pesos)
• Bank transfer
• Debit / credit cards

You can pay at the time of service or in advance, whichever you prefer.

Our rates are listed in Chilean pesos (CLP). If you need to pay in another currency, contact us to coordinate the available options. We can provide approximate USD equivalents upon request.

Yes, we accept cash, bank transfer, credit and debit cards (please let us know when booking), and digital payments.

Payment can be made directly to the driver or in advance, as you prefer.

Yes, we issue an electronic receipt (boleta) for each service. If you need a formal invoice (factura), provide your tax ID when booking and we will email it to you.

We monitor your flight in real time. If there is a delay, we automatically adjust the pickup time at no extra charge.

You do not need to notify us -- our system detects the changes automatically.

Cancellations more than 12 hours in advance are free of charge. You can also cancel at no cost up to 2 hours before service for flight-related changes.

Modifications to schedule or destination are free and coordinated instantly via WhatsApp.

Yes, we offer round-trip services with a 5% discount. We also provide waiting services for errands, shopping, or short visits.

Ask about special rates for full-day services or customized tours.

Yes, we have corporate rates and volume discounts for businesses and frequent clients. Contact us for a personalized proposal based on your transportation needs.

Our fleet includes:

• Executive sedans (1-4 pax): Air conditioning and 500L trunk space
• Executive vans (1-7 pax): Ample room for luggage
• Premium vans (1-13 pax): VIP-style seating

All vehicles are modern, meticulously clean, and carry full insurance coverage.

Yes, all our vehicles have air conditioning and heating to ensure your comfort in any season -- from hot summer days to cold winter trips.

Yes, we provide baby seats and booster seats at no additional cost. Request them when booking and indicate the child's age so we can prepare the appropriate seat.

Yes, our vans can transport special luggage such as bicycles, skis, surfboards, and other sports equipment.

Let us know when booking so we can assign the right vehicle for your needs.

Some of our drivers speak English, not all of them. If you need an English-speaking driver, ask when you book and we will confirm availability, at no extra cost.

All drivers are trained to assist international tourists and can provide guidance about the area.

The executive sedan can accommodate up to 3 large suitcases plus carry-on bags. The executive and premium vans have even more space.

If you have additional or oversized luggage, let us know when booking so we can assign the right vehicle.

Absolutely. All our drivers are verified professionals with current licenses and up-to-date vehicle inspections.

Vehicles carry full passenger and luggage insurance. Your safety is our top priority.

Yes, we accept pets as long as they travel in a kennel or pet carrier. Let us know when booking so we can prepare the appropriate vehicle.

No extra charge for small pets.

Yes, our premium van accommodates up to 13 passengers. For larger groups, we coordinate multiple vehicles that travel together.

Ideal for corporate events, weddings, or tourist delegations.

Yes, we offer special service for weddings, corporate events, and celebrations. We coordinate multiple vehicles, staggered schedules, and special decoration if required.

Request a personalized quote for your event.

Our driver will be waiting in the arrivals area of Pichoy Airport holding a sign with your name.

You will also receive a WhatsApp message with the driver's details and contact number before your flight.

Yes, we operate 24/7 with no schedule restrictions. We serve all flights, including early morning departures and late night arrivals.

There is no surcharge for nighttime service.

The trip from Pichoy Airport to downtown Valdivia takes approximately 35 minutes under normal traffic conditions.

The driver will be waiting for you in the arrivals area.

Yes, 24/7 service available every day of the year, including holidays.

We automatically monitor flights and adjust your pickup to schedule changes.

Yes. TRAE Valdivia operates as TRAE Servicios SpA, formally registered with Chile's tax authority (Servicio de Impuestos Internos), and issues an electronic receipt or invoice for every service.

Every vehicle carries the mandatory Chilean passenger insurance (SOAP) plus complementary passenger coverage, holds a current technical inspection certificate and circulation permit, and is driven by a professional driver with a valid licence. You can read the full company profile on our About us page (in Spanish).